Privacy Policy

Chase&Keep is a film photography service operated by LSR Solutions. You post film to a lab, we get scans back to you, and you can buy gear, order prints and book events in the same app. This policy covers the iOS app and this website.

For UK and EU data protection law we are the data controller for your account. Individual labs are separate businesses and are controllers for the work they do on your film.

Account

Your name and email address. If you use Sign in with Apple and choose to hide your email, we only ever receive Apple's private relay address, and that is fine — everything works the same.

Profile

Optional: a photo, phone number, short bio, and the country you're in. Country is not optional, because it decides your currency and which labs can reach you.

Addresses

Shipping addresses you add, so film and parcels can get to you and back.

Orders

What you ordered, from which lab, what you paid, and where it is in transit.

Your images

Scans of your film, and photos you upload. These are yours. We store them so you can get them back and so the lab can deliver them.

Payment details

The brand, last four digits and expiry of a saved card, and nothing else. Full card numbers never reach our servers — they go from your device straight to Stripe, who are certified to hold them.

Devices

A push notification token per device, plus the device name and when it was last active, so we can tell you your scans are ready and you can see which devices are signed in.

Favourites

Labs, services, products and listings you save.

Reviews and ratings

Reviews you leave for a lab — the stars, your words and your display name — and the ratings you give gear you bought, with any comment.

Messages

What you send a lab or seller from an order, and your chat with us through Profile → Contact Support.

Reports and blocks

Anything you report to us and why, and the members you block. A report goes to us only — never to the person you reported.

No advertising identifiers. No third-party analytics or tracking SDKs. We do not build a profile of you for advertising, we do not sell your data, and we do not share it with data brokers. There is nothing in the app doing behavioural tracking, because we did not put anything there.

Location stays on your phone. If you allow location access, it is used on the device to sort events by how close they are to you. It is not uploaded, not stored, and never leaves the handset.

We use a small number of processors, each for one job. They see only what that job needs.

Google Firebase

Sign-in, database, file storage and push notifications. This is where your account, orders and images live.

Stripe

Payments, saved cards, and paying labs and sellers. Card data goes to Stripe directly.

ShipStation / EasyPost

Shipping labels, bought from the courier through ShipStation (formerly ShipEngine) in the UK and EasyPost in the US. They receive the names and addresses printed on the label, because that is what a label is.

Apple

Sign in with Apple, if you use it.

The lab or seller

The lab developing your film, or the seller shipping your camera, gets the details needed to do the job and post it back — your name, delivery address and what you ordered.

Other people using Chase&Keep

Some of what you add is there for other members to see. When you join an event, your display name, profile photo and bio appear on its guest list, which other signed-in members can open, and the organiser sees your name on their ticket list. A review you leave for a lab shows your display name and your words on that lab's page, which anyone can read. Messages on an order are read by the lab or seller on it. Your gear ratings are never shown — only a seller's overall score is.

Some of these process data outside the UK and EEA. Transfers rely on the standard contractual protections those providers offer.

In the app: Profile → Delete Account. You'll be asked to sign in again first, because deletion is permanent and we would rather be sure it is you.

Deleting removes, immediately:

• —Your profile — name, email, photo, bio, addresses and favourites — and the account you sign in with
• —Your scan files, any photos you uploaded, and any automatic edit suggestions made for them
• —Your saved cards, by deleting your customer record at Stripe
• —Your basket, your support chat and your notifications
• —Your place on event guest lists, and your devices' push tokens

If you signed in with Apple, we also revoke Chase&Keep's access to your Apple ID, so it no longer appears in your Apple account's list of apps.

Some things other people rely on stay, with your name taken off. Reviews you left for a lab stay on its page as “Former member”, with their stars and words, so a lab's rating doesn't change because a customer left. The same goes for ratings you gave gear, tickets you bought (the organiser keeps them for the door and their accounts) and messages you sent a lab on an order. Any offers still open are withdrawn.

Your orders are kept as sales records — what was sold, by whom and for how much — because the lab or seller, and tax law, need them. Once an order has finished, your name, delivery address and notes are removed from it. An order still on its way when you delete keeps the delivery address it needs to reach you, and loses it once it has arrived. Reports other members made about something you posted are kept as moderation records.

Two honest caveats. Stripe keeps its own record of payments it processed, because it is legally required to, and we cannot delete that on your behalf. A lab that developed your film keeps its own business records of the work it did. Neither of those is under our control, and no policy of ours can pretend otherwise.

Download your scans first. Deleting the account deletes the images, and we cannot get them back for you afterwards.

If you are in the UK or EU you can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Email hello@chaseandkeep.com or message us from Profile → Contact Support in the app, and we'll respond within 30 days. Most of it you can do yourself in the app, faster than we can do it for you.

If you think we have handled your data badly you can complain to the UK Information Commissioner's Office at ico.org.uk, or your national data protection authority in the EU.

Chase&Keep is not intended for children under 13, and we do not knowingly collect their data. If you believe a child has created an account, email us or message us from Profile → Contact Support in the app, and we will remove it.

If we change how we handle your data we will update this page and change the date at the top. If a change is significant we will tell you in the app rather than hoping you re-read this.

hello@chaseandkeep.com

Or Profile → Contact Support in the app, which reaches the same people.